Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your CreepCrawler item to request a return.
To be eligible for a return:
- The item must be in the same condition you received it — not left outside for extended use, with all original packaging, remote/controller, and accessories included.
- You'll need the order number or proof of purchase.
- A brief power-on test to confirm the prop works is fine; items showing signs of extended outdoor use, water damage, or missing parts are not eligible.
To start a return, contact us at help@creepcrawler.com. If approved, we'll send you a prepaid return shipping label along with instructions. Items sent back without first requesting a return will not be accepted.
Damaged, defective, or wrong items: Please inspect your order as soon as it arrives. If your prop arrived damaged, isn't working, or you received the wrong item, contact us immediately at help@creepcrawler.com with a photo or short video — we'll send a replacement or issue a refund, no complicated forms.
Non-returnable items: Clearance/final-sale items and gift cards can't be returned. Battery packs that have been opened and used are non-returnable for hygiene/safety reasons, but this doesn't affect your right to a replacement if the unit itself is defective.
Exchanges: The fastest way to get a different prop is to return the item you have, then make a separate purchase for the one you want.
EU customers: If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Refunds: Once we receive and inspect your return, we'll let you know if it's approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to post the refund too.
Questions about your return? Reach us at help@creepcrawler.com, Monday–Friday, 9 AM–5 PM ET. Typical response time: within 24 hours.